Return & Refund Policy
Return & Refund Policy – Skinshop.pk
At Skinshop.pk, customer satisfaction is our top priority. We take great care in delivering authentic and high-quality skincare products sourced directly from original brands. To ensure transparency and a smooth experience, please read our return and refund policy carefully:
Eligibility for Returns & Refunds
We only offer returns or refunds in specific situations, including:
- Damaged Products: If the product is delivered in a damaged or leaked condition.
- Incorrect Items: If you receive an item that does not match your order.
In such cases, customers must report the issue within 48 hours of receiving the product. To initiate a return or refund request, please contact our customer support via WhatsApp or email and share clear images/videos of the damaged or incorrect item, along with your order number.
Not Eligible for Returns or Refunds
- We do not offer returns or refunds in the following cases:
- Change of mind after receiving the product.
- Opened or used products.
- Concerns over product authenticity.
We understand that authenticity is important. All our products are 100% original and sourced directly from the official brands or their authorized distributors. However, if you have any doubts about a product’s authenticity, we encourage you to directly contact the brand via their official Instagram or WhatsApp support channels for verification.
Final Notes
Skinshop.pk reserves the right to accept or reject return/refund claims based on the condition and eligibility.
Refunds, if approved, will be processed within 7–10 working days.
For support or to file a claim, please contact us at:
WhatsApp: +923054110069
Email: skinshop.pk@gmail.com
Thank you for choosing Skinshop.pk!