Return & Refund Policy

Return & Refund Policy – Skinshop.pk

✅ What is your return/refund policy? +

Customer satisfaction is our top priority. We ensure the authenticity and quality of every product. Returns and refunds are available only in specific situations outlined below.

📦 When am I eligible for a return or refund? +

We offer returns/refunds only if:

  • The product was delivered damaged or leaked
  • You received an incorrect item

Please report within 48 hours of delivery via WhatsApp or email. Attach clear photos or videos of the issue along with your order number.

❌ What cases are not eligible for return or refund? +
  • Change of mind after receiving the product
  • Opened or used items
  • Concerns over product authenticity (all items are 100% original)

We source directly from official brands and verified distributors. For product authenticity checks, we recommend contacting the brand directly via their official social platforms.

⏱ How long does it take to process a refund? +

If your claim is approved, refunds are processed within 7–10 working days.

🛠 How can I file a return or refund claim? +

Please reach out to our support team through the following channels:

Be sure to include your order number and media proof if applicable.

📌 Important notes about returns & refunds +
  • All return/refund claims are subject to approval
  • Shipping charges are non-refundable
  • We reserve the right to approve or reject claims based on eligibility