Shipping/Service Policy

Shipping & Service Policy – Skinshop.pk

🚚 How long does delivery take? +
  • Lahore & Punjab: 1–2 working days
  • Karachi & Other Cities: 3–5 working days
  • Note: We do not deliver to villages or rural areas
📦 When will my order be shipped? +
  • Orders placed before 1:00 PM (Mon–Fri) are dispatched the same day
  • Orders after that or on weekends/holidays are processed the next business day
  • Processing time: 24–48 hours
💳 Do you offer free shipping? +

No. Shipping charges apply at checkout based on your delivery address.

🔁 Can I cancel or modify my order? +

You can cancel or request changes before your order is confirmed. Contact us on WhatsApp for assistance.

📬 How can I track my order? +
  • You’ll receive a tracking number via email once your order is shipped
  • Use the “Track Your Order” page on our website to follow delivery
🔙 What is your return & refund policy? +
  • Returns accepted within 7 days of delivery for unopened/unused items
  • Refunds are processed after inspection and approval
  • Shipping charges are non-refundable
🎁 Do you include free samples? +

Yes! Every order includes complimentary skincare samples (subject to availability).