Shipping/Service Policy
Shipping & Service Policy – Skinshop.pk
🚚 How long does delivery take?
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- Lahore & Punjab: 1–2 working days
- Karachi & Other Cities: 3–5 working days
- Note: We do not deliver to villages or rural areas
📦 When will my order be shipped?
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- Orders placed before 1:00 PM (Mon–Fri) are dispatched the same day
- Orders after that or on weekends/holidays are processed the next business day
- Processing time: 24–48 hours
💳 Do you offer free shipping?
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No. Shipping charges apply at checkout based on your delivery address.
🔁 Can I cancel or modify my order?
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You can cancel or request changes before your order is confirmed. Contact us on WhatsApp for assistance.
📬 How can I track my order?
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- You’ll receive a tracking number via email once your order is shipped
- Use the “Track Your Order” page on our website to follow delivery
🔙 What is your return & refund policy?
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- Returns accepted within 7 days of delivery for unopened/unused items
- Refunds are processed after inspection and approval
- Shipping charges are non-refundable
🎁 Do you include free samples?
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Yes! Every order includes complimentary skincare samples (subject to availability).