Return & Refund Policy

At Skinshop Online Shopping, we strive to ensure that our customers receive authentic products in excellent condition. If you experience any issue with your order, please review our Return & Refund Policy below.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must:

• Be unused, unopened, and sealed in its original packaging.

• Be in the same condition as received.

• Be accompanied by proof of purchase or order details.

For hygiene and safety reasons, we do not accept returns of any skincare or haircare products that have been opened, unsealed, used, or tampered with.

To initiate a return request, please contact our customer support team with your order details. Return instructions and the return address will be provided once your request has been reviewed and approved.

Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please notify us within 48 hours of receiving your order and provide clear photos or videos of the product and packaging. Once verified, we will arrange a replacement or an appropriate resolution at no additional cost.

Claims reported after 48 hours of delivery may not be eligible for replacement or refund.

Change of Mind Returns

If you wish to return an item because you have changed your mind, we may consider the request on a case-by-case basis.

Such requests may only be approved if the product remains unopened, unused, and fully sealed in its original packaging.

Approval of change-of-mind returns is at the sole discretion of Skinshop Online Shopping.

Return Shipping

Return shipping costs will be determined based on the reason for the return.

If the return is due to an error on our part, such as a damaged, defective, or incorrect product, we will bear the return shipping costs.

In other situations, return shipping arrangements may be assessed on a case-by-case basis.

Refunds

Once the returned item is received and inspected, we will notify you whether your refund request has been approved.

If approved, refunds are generally issued through:

• Bank Transfer

• Easypaisa

• JazzCash

Refunds are typically processed within 7–10 business days after approval.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

WhatsApp: +92 305 4110069

Please include your order number and relevant details when contacting us so we can assist you promptly.